Privacy policy

This Privacy Policy describes how Inncelerator Pte Ltd ("Inncelerator", "we", "us") collects, uses, and discloses your Personal Information when you visit inncelerator.com or purchase our services.

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information". See below for what Personal Information we collect and why.

Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what pages or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
Source of collection: collected automatically when you access our Site using cookies, log files, or similar technologies.
Disclosure for a business purpose: shared with our processor, Shopify.

Order information
Examples of Personal Information collected: name, billing address, email address, and phone number.
Purpose of collection: to deliver the services you purchase, process payment, provide invoices and confirmations, communicate with you about your order, and screen orders for potential risk or fraud.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor, Shopify.

Customer support information
Examples of Personal Information collected: as listed above.
Purpose of collection: to provide customer support.
Source of collection: collected from you.

Minors
Our services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at info@inncelerator.com to request its deletion.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. For example, we use Shopify to power our online store, you can read more about how Shopify uses your Personal Information at https://www.shopify.com/legal/privacy. We may also share your Personal Information to comply with applicable laws and regulations, or to respond to a lawful request for information.

Analytics and Advertising
We may use analytics tools such as Google Analytics to understand how visitors use the Site. You can read more about how Google uses your information at https://policies.google.com/privacy, and opt out at https://tools.google.com/dlpage/gaoptout. Where we run advertising on Meta, Google, or similar platforms, you can manage ad preferences directly with those platforms.

USING PERSONAL INFORMATION

We use your Personal Information to provide our services to you, which includes offering our services for sale, processing payments, delivering your project, and keeping you up to date on new services and offers where you have agreed to hear from us.

Singapore Personal Data Protection Act (PDPA)
Inncelerator Pte Ltd is registered and operates in Singapore, and we handle Personal Information in accordance with the Personal Data Protection Act 2012 (PDPA). This means we collect, use, and disclose your Personal Information only for purposes you would reasonably expect and have consented to, we take reasonable steps to protect Personal Information in our possession, and we retain Personal Information only for as long as necessary for the purposes it was collected. You may withdraw consent, request access to, or request correction of your Personal Information at any time by contacting us at info@inncelerator.com. If you have concerns we cannot resolve directly, you may contact Singapore's Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.

GDPR (EEA residents)
If you are a resident of the European Economic Area (EEA), we process your Personal Information under one of the following lawful bases: your consent, performance of a contract with you, compliance with legal obligations, or our legitimate interests where these do not override your rights. You have the right to access, port, correct, update, or request erasure of your Personal Information by contacting us using the details below. Your Personal Information may be transferred outside of Europe for processing and storage, including to Canada and the United States, via our processor Shopify. See Shopify's GDPR Whitepaper for details: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Retention
When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to erase it, subject to any legal retention obligations.

Automated decision-making
We do not engage in fully automated decision-making that has a legal or otherwise significant effect on you. Our processor Shopify uses limited automated fraud-prevention measures, such as a temporary denylist of IP addresses or cards associated with repeated failed transactions, which does not have a legal or otherwise significant effect on you.

A cookie is a small amount of information downloaded to your device when you visit our Site. We use functional, performance, and analytics cookies to keep the Site working correctly and to understand how it is used.

cart, cart_sig, cart_ts, checkout_token, secret: used in connection with your shopping cart and checkout.
_secure_session_id, secure_customer_sig, storefront_digest: used in connection with navigating the storefront and customer login.
_tracking_consent, _landing_page, _orig_referrer, _s, _shopify_s, _shopify_y, _y: Shopify analytics and tracking preferences.

Most of these cookies are persistent and expire between 30 minutes and two years from the date they are set. You can control cookies through your browser settings, though blocking cookies may affect Site functionality. For general information on managing cookies, see www.allaboutcookies.org.

CHANGES

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. The date below shows when it was last updated.

CONTACT

For questions about this Privacy Policy, to exercise your rights, or to make a complaint, please contact us by email at info@inncelerator.com or by mail at:

Inncelerator Pte Ltd, 2 Tannery Road, #03-03 Cencon Building, Singapore 347720.

Last updated: 11 July 2026.