What is Delivery Platform Management (Grab and Foodpanda)?
Delivery Platform Management is a done for you service where we run your Grab store, and Foodpanda if you add it, every week: ranking, menu, photos, promotions, reviews and reporting. It is for restaurants and F&B outlets in Singapore whose delivery listing was set up once and never touched again. Inncelerator charges one flat fee per outlet, with no commission share. From S$388 a month per outlet, billed every 30 days. Cancel anytime with 2 weeks' notice.
What's included
| Grab S$388/month per outlet |
Grab and Foodpanda S$468/month per outlet |
|
|---|---|---|
| Your plan | ||
| Platforms managed | Grab | Grab and Foodpanda |
| Launch rate (usual price) | S$388 (usually S$488) | S$468 (usually S$568) |
| Commission share or lock in | None | |
| Store audit | ||
| Full store audit: ranking position, menu structure, photos, pricing and promo history | ✓ | ✓ |
| Competitor tracking in your area: what they price and what they push | ✓ | ✓ |
| Every month | ||
| Menu rebuilt for the app: names, descriptions and categories | ✓ | ✓ |
| Bundles that lift basket size | ✓ | ✓ |
| Photo direction: your strongest existing photos placed where they matter most | ✓ | ✓ |
| Advice on which dishes are worth reshooting, and how | ✓ | ✓ |
| Ads and promotions planned and set up in the platform, on request | ✓ | ✓ |
| Promo cost per order tracked | ✓ | ✓ |
| Listing hygiene: opening hours, prep times, sold out items, delivery radius | ✓ | ✓ |
| Review monitoring and response on the platform | ✓ | ✓ |
| Reporting and support | ||
| Plain language monthly report: orders, ranking, what changed and what is next | ✓ | ✓ |
| Dedicated account manager | ✓ | ✓ |
Why does your business need it?
Your Grab store is a shopfront, and customers decide in under a minute whether to stop at you or the outlet listed above you.
- A menu rebuilt for the app, with names, descriptions, categories and bundles that lift basket size
- Your strongest photos placed where they matter most
- Promotions planned and tracked by what they actually cost you per order
- Accurate hours, prep times and sold out items, so you stop losing orders to listing errors
- A plain language monthly report so you always know what changed and what is next
What we need from you to get started
Send these over after checkout and we start your store audit. Missing something? Tell us and we'll work around it.
Access
- Merchant portal access for Grab, and Foodpanda if included
- Your store link on each platform
- Recent sales or order reports from the merchant portal, if you have them
About your outlets
- Your current menu and pricing, including your in house prices
- A short brief: your cuisine, signature dishes, who your customers are and what makes you different
- Outlet addresses, opening hours and delivery radius for each outlet
- Your target orders per day, and your busiest and slowest periods
- Names of nearby competitors you watch
- Your promotion and ad budget limits, if you want us to run promos
Brand and assets
- Any existing food photography (original files, not screenshots)
- Logo (PNG or SVG) and brand colours
- Anything you do not want us to change
- One contact person who can approve menu, price and promo changes
Good to know
- Billing: one flat fee per outlet. No commission share, no lock in. Billed every 30 days, cancel anytime with 2 weeks' notice.
- Running 3 or more outlets? Contact us for multi outlet pricing.
- Ad and promo budgets are set by you and funded directly through your own merchant account. We do not take a share of your ad spend or your promo discounts.
- Timeline: your store audit is delivered within 7 business days of access being granted. The first round of changes goes live within 14 business days.
- After you buy: you get an introductory email and an account manager is assigned to walk you through onboarding.
- What this is not: we do not control the platforms' algorithms and we do not promise a fixed number of orders. What we do is remove the reasons customers skip past your store, and keep your listing working every week instead of once a year.
- Not sure yet? Send us your Grab link and we will review your store for free and tell you what is costing you orders, before you buy anything.
- Questions? Email info@inncelerator.com, WhatsApp 8868 4415 or use online chat.
- Inncelerator is an independent agency. We are not affiliated with, endorsed by, or partnered with Grab or Foodpanda.
Frequently asked questions
How much does Grab store management cost?
It is S$388 per month per outlet at the launch rate (usually S$488), or S$468 per month (usually S$568) for Grab and Foodpanda together. No commission share.
What if I want to cancel?
Cancel anytime with 2 weeks' notice. There is no lock in, and billing runs every 30 days.
How soon will I see changes?
Your store audit arrives within 7 business days of access being granted, and the first round of changes goes live within 14 business days.